Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

OTTAWA — The Canada Revenue Agency says it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve its services. Earlier this ...

TOKYO, Sept. 15, 2023 — Informatica, an enterprise cloud data management leader, announced that Mitsui O.S.K. Lines (MOL), one of the world’s largest shipping companies, has chosen Informatica to help ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)-- Informatica, a leader in enterprise AI-powered cloud data management, is proud to announce its latest round of recognition. Honored as one of TIME’s America’s ...

Develop the mindset and leadership skills senior executives need to roll-out a successful digital transformation strategy. Learn about how digital transformation and AI will shape the world of ...

Infosys (NYSE:INFY) has announced a collaboration with Telenor Shared Services ((TSS)) to overhaul its business operations using Oracle Cloud. Leveraging its expertise in Oracle Cloud Human ...

Leader of Opposition (LoP) in the Lok Sabha, Rahul Gandhi on Thursday launched yet another attack on Election Commission of India by accusing it of 'criminality' of addition and deletion of voters.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today announced that Yamaha Motor Co., Ltd., a global leader in transportation equipment manufacturing, has chosen to ...

SINGAPORE, September 16, 2025--(BUSINESS WIRE)--Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today announced that it is working with Krungsri (also known as Bank ...