The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Airline satisfaction improves in 2025 as Oklahoma airports upgrade facilities and U.S. air travelers report fewer delays and ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

Delta Air Lines, one of the largest and most reliable airlines in the United States, has built a reputation for prioritizing customer satisfaction. From flight bookings to lost baggage and in-flight ...

"We're proud to congratulate our customer American Airlines as one of just three finalists for the 2025 Alexander Hamilton Award for Technology Excellence,” said Jason Baldree, Chief Customer Officer, ...