I was facilitating a strategy session with a client's executive team last month when something telling happened. We'd just reviewed their AI pilot results—impressive efficiency gains, significant cost ...

McKinsey’s research shows that roughly 70% of transformation efforts fail, and the root cause is rarely a flawed business case. It’s the human element: leaders who can’t detect resistance, misread ...

Two-thirds of digital transformation projects in education fail to meet objectives, often because schools are told they must rip and replace network infrastructure to support modern IP technologies.

Believing that digital transformation is about changing technology is like thinking firefighting is about riding in a fire truck. Firefighting is about putting out fires to save lives and property.

Every decade in business brings a new buzzword. The 1980s had “re-engineering.” The 1990s, “synergy.” The 2000s, “disruption.” The 2010s gave us “digital transformation.” Today the phrase still ...

Many leaders still try to scale their culture the same way they scale their policies: Write it, brand it, roll it out, measure compliance or participation and then hope people “buy in.” The problem is ...