Microsoft Intune now supports unattended remote troubleshooting, letting helpdesk staff access eligible Windows PCs without ...

Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

What's the going app/service these days for helping users with remote access? For example if I have a call from someone in another state (or anywhere really) that needs my help to download, configure, ...

Built into Windows, Microsoft’s Remote Desktop and Remote Desktop Connection apps make it easy to connect to and control a remote PC — when they’re working properly. Here are some common problems you ...