Many large technology products come with a handbook when purchased. For example, if you buy a new large-screen television, the box in which it comes typically includes a handbook on how to set it up ...

Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model. One best-selling book offered these alternatives: (1) customer ...

Striving to achieve operational excellence is one of the most important contributors to an organization’s sustainable performance and growth. Companies that reach for a higher level of operational ...

Find out why having operational excellence will take you 50 percent of the way to having the Hero Factor as a business leader. I believe we’re at a crossroads where we have a chance for real change in ...

The concept of operational excellence effectively started in the manufacturing industry with concepts like Lean and Six Sigma and the Toyota Production System. The problem is that we have not made ...

The author is Vice President & Head – Service Delivery & Operations, MediBuddy vHealth. In the current global healthcare landscape, characterised by unprecedented circumstances, crises, rapid changes, ...

Few industries have been forced to adapt as rapidly, and repeatedly, as that of UK retail. Shrinking footfall on the high street, escalating costs and persistent supply chain disruption have reshaped ...

In 1985, I dared to ask one single question that ended my 18-year career as a safety practitioner. It also, however, impacted how safety would be managed in companies throughout this country, and ...