Austin – January 12, 2026 – Manufacturing companies are increasingly relying on training videos to capture shop floor knowledge, yet many struggle to convert those recordings into usable Standard ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Bloomfire reports on 6 key knowledge management trends for 2026, emphasizing dynamic collective intelligence as a strategic ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

"Manufacturing work is physical and visual, so teams naturally record it. The problem is that videos alone don't scale as operational documentation. SOPs still need to exist, but very few teams have ...