Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...

MIAMI--(BUSINESS WIRE)--Mediu announced today that they will showcase their latest strategic contact center application, Mediu Extensible Routing Framework™ (MERF), at the 9 th annual Genesys G-Force ...

Echopass, Salesforce.com, and Genesys Telecommunications Laboratories have teamed up to deliver an enterprise-strength contact center solution for telemarketing, telesales, and customer service ...