NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...
LAS VEGAS, Sept. 2, 2026 /PRNewswire/ -- Operata, a leading CX Observability platform, has extended its CX Observability to Agentic Virtual Agent (AVA), part of Genesys Cloud™ from Genesys®, a global ...
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
Genesys' recent Xperience conference brought more pragmatic advice for those charged with 'doing something about' AI.
CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...
LAS VEGAS — Artificial intelligence is causing the biggest shift in customer experience in a generation, Genesys Chairman and CEO Tony Bates said during his keynote at the Genesys Xperience 2026 ...
Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...
In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...
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