It's inevitable, if you haven't already noticed. As a small-business owner, barely a day passes when some business problem doesn't take you by surprise. Your employees, your customers, your computer ...

We've generally been brought up to see two sides to every situation: good and evil. Like two sides in a never-ending war vying for advantage in many societal, financial, scientific and other issues.

There are times when we find ourselves in difficult situations that require that we make a choice between two options and neither of these options actually resolves the situation we find ourselves, in ...