In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

resource-intensive tasks is providing customer service and support to users. Millions served? As the user base grows, so does the volume of trouble tickets: the emails, phone calls, tweets and ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...