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If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

In enterprise systems management, the configuration management database, or CMDB, is one of today’s most oft-heard acronyms — which coincidentally has also neared the top of Gartner’s hype cycle at ...

Enterprise IT departments looking to successfully deploy and maintain a configuration management database should also consider redefining one staffer’s responsibilities and role into CMDB manager, ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.