On March 5, Amazon Web Services launched Amazon Connect Health, an agentic AI solution that simplifies administrative tasks such as scheduling and clinical documentation while speeding up access to ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...

Amazon Web Services launched Amazon Connect Talent on September 17, 2026, an AI hiring product for talent acquisition leaders ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon Web Services (AWS) has launched Amazon Connect Health, a healthcare tool powered by artificial intelligence that reduces administrative workload for healthcare providers and accelerates care ...

Amazon Connect Contact Lens—an Amazon Connect feature that provides real-time contact center analytics and quality management—now helps identify the essential parts of call-center conversations with ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

AWS on Tuesday unveiled new generative AI capabilities for Amazon Connect, its public cloud contact center service. These capabilities include the implementation of Amazon Q, Amazon's new generative ...