Forrester’s Dai said WNS’s domain-specific AI agents and agentic AI platforms, especially the AI.Agentic suite and WNS Expirius, will effectively help Capgemini enhance its agent-driven business process services and offer the same to its existing customers.

The combination of Capgemini and WNS will act as a catalyst to lead in Intelligent Operations providing the required scale and unique set of capabilities from Strategy & Transformation consulting, to horizontal and sector expertise, platform offerings to deep AI and technology capabilities.

The acquisition is expected to help Capgemini combine the capabilities and scale of both the companies to address the strategic opportunity driven by Agentic AI