The British Airways customer originally posted the complaint about their December flight to the public Facebook page, “British Airways Complaints Advice,” which was then reposted by a separate ...

British Airways is our country’s flag carrier and should be a source of national pride, instead it’s beset by delays, cancellations, bad service – and won’t even give you a free G&T, says Jamie Bullen ...

In this week's Money Problem, the Money team helps a reader fighting for a refund for a "dangerous" holiday. Send your ...

British Airways, the UK’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment.

Exclusive: BA customer service told David Muir that ‘As you didn’t have your passport with you, I’m afraid we can’t offer you a refund’ ...

If British Airways ignores your request or you're unhappy with the response you do get, you can refer your complaint to alternative dispute resolution service, the Centre for Effective Dispute ...

An airline passenger’s complaint has gone viral after they claimed that someone died on their British Airways flight. However, it’s their complaint that the flight was delayed because of the ...